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Owned and operated by Elemental Aura LLC, our team is ready to help you create your ideal home sanctuary.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and fire pits may include specific delivery details provided after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use that number to follow your shipment directly through the carrier's website. If you need additional help locating your tracking information, our team is happy to assist.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return. Our support team can walk you through the process if needed.
Can I exchange an item for a different model?
We are happy to help coordinate an exchange within our return window. Whether you are considering a different sauna style or swapping a gas fire pit for a wood-burning option, contact our team and we will guide you through the steps.
What is the difference between a traditional sauna and an infrared sauna?
Traditional saunas heat the air around you using a stove or heater, creating a high-heat environment. Infrared saunas use infrared panels to warm your body more directly at lower ambient temperatures. Both are designed to support relaxation and restoration, and our team can help you determine which style fits your space and preferences.
Are your fire pits safe for use on a wooden deck?
This depends on the specific fire pit model and your deck material. Many of our gas and wood-burning fire pits can be used on decks with the proper heat-resistant pad or barrier underneath. We recommend reviewing the product specifications or contacting us so we can advise on the best setup for your outdoor space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to address every inquiry within one business day so you are never left waiting.
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We help you choose the right sauna, fire pit, or decor piece for your space and lifestyle.
Careful Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with handling in 1 to 3 business days.
